|
Support Services
313 Group provides support services for our products, as well as general technical support consulting. Our flagship support product, TechDesk Support System is an online support center that allows clients to manage support requests and projects anytime 24/7.
We have technical training as well as substantial real world experience, making us uniquely qualified to serve your support needs. We offer support consulting ranging from on-demand, hourly services to term support contracts with Service Level Agreements (SLAs). To get support now, please use our online TechDesk Support System. Online Support Resources
Through our online TechDesk Support System, we offer support request submission and management as well as a searchable knowledge base providing documentation for common support issues. In addition, our Plesk Control Panel allows our customers to view and update their online service subscriptions, setup email boxes and autoresponders, and control all aspects of web hosting services.
|
Plesk Control Panel
TechDesk Support System
Support Toolbox
TechDesk Performance
During the month of June 2008:
100% of Tickets Had 24 Hour Response 84% of Tickets Had 24 Hour Resolution System Status
Contrary to the status above, our internet services may experience intermittant disruptions during our weekly maintenance window from 8pm Wednesday to 3am Thursday, Pacific Time. |